If you receive a product that is not as per the specifications ordered by you?

Kindly note that since all our products are handcrafted and carved there always exists a slight deviation in size, shape, color, and looks compared to the image shown here; however the healing qualities and metaphysical properties are excellent.

Although if there is any major issue, please do not worry = You are completely protected. We offer a 14-day return guarantee for all such items.

Returns – Usually we take utmost care that the products are packed and sealed in a proper eco-friendly condition; however if at all a customer gets Damaged Product we hold ourselves liable to cover the total purchase price being agreed upon by both the parties at the said time including shipping price as well. Further, we offer a 14-day return policy wherein if a customer returns the unopened product in the given time frame we refund the full amount of purchase price less shipping cost. Finally, there won’t be any refund/exchange for products that are damaged or mishandled by the customers.

Replacement / Exchange – In case of exchange or replacement of the product, again we offer a 14-day exchange policy wherein you return the unopened product for which you will be credited the purchase price less shipping price. Please mail us the details well in advance before you dispatch the parcel with what you want to exchange with which product and the existing price of the new product will be adjusted to the exchanged one. Please note that there will be an additional shipping charge to send the exchanged product to you.

Damage / Loss – In case of any such situation, please contact us on the said numbers and email urgently. We will try to arrange to settle the claims within 3-4 working days for damage and 8-10 days for lost packages. Further, it can be negotiated either on a replacement or a refund status.

Do I need to pay the courier company to send my product back?

If we arrange the pickup of your product, you don’t need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost. However, we will reimburse you the actual courier charges on receipt.

For any assistance mail us at info@realcrystal.net