We(Real Crystal) always provide satisfied quality to our customers but if in case you are dissatisfied with our products, client may return them to us within 7 days of delivery. Refund will be exclusive of shipping amount will refunded to your bank account.
Shipping costs are not refunded & return shipping is paid by the buyer.
Special or custom orders cannot be returned. Crystals and minerals are formed naturally, so the shape and size is always approximate. No two polished items can also be the same as they are handmade. Many stones have naturally occurring inclusions and cracks that do not affect their individual quality.
We special take care of the products while shipping it, so it will be safe from all the damages and loss.